Privacy Policy

Effective Date: 20/04/2026, 20:52:29

1. Introduction

BETASA Property Solutions (“BETASA,” “we,” “our,” or “us”) is committed to protecting the privacy and personal data of our clients, investors, tenants, and website visitors. This Privacy Policy explains how we collect, use, store, and protect your personal information in accordance with the Ghana Data Protection Act, 2012 (Act 843) and its implementing regulations administered by the Data Protection Commission of Ghana.

This policy applies to all personal data collected through our website (betasa.com), our client and agent portals, and any offline interactions related to our property management, investment advisory, and real estate services.

2. Data Controller

BETASA Property Solutions, registered in the Republic of Ghana, is the data controller responsible for your personal data. Our registered office is located at East Legon, Accra, Ghana. For data protection inquiries, contact our Data Protection Officer at info@betasapropertysol.com.

3. Personal Data We Collect

We collect the following categories of personal data in the course of providing our real estate services:

• Identity Data: Full name, date of birth, Ghana Card number or passport details, photographs for identification purposes.
• Contact Data: Physical address, email address, telephone numbers, emergency contact details.
• Financial Data: Bank account details, Mobile Money account numbers, rental payment history, investment records, tax identification numbers (TIN).
• Property Data: Property ownership records, lease agreements, property valuations, maintenance records, inspection reports.
• Employment Data: Employer details, income verification documents (collected during tenant screening).
• Technical Data: IP address, browser type and version, device information, login credentials, portal usage data.
• Communication Data: Correspondence records, messages exchanged through our portal, consultation booking details.

4. Legal Basis for Processing

Under the Data Protection Act, 2012 (Act 843), we process your personal data on the following lawful bases:

• Consent: Where you have given express consent for specific processing activities, such as marketing communications.
• Contractual Necessity: Processing required to perform our property management, advisory, or related contractual obligations.
• Legal Obligation: Processing necessary for compliance with Ghana Revenue Authority (GRA) requirements, Lands Commission filings, and other statutory obligations.
• Legitimate Interest: Processing necessary for our legitimate business interests, such as fraud prevention, portfolio analytics, and service improvement.

5. How We Use Your Data

• Property management services including tenant sourcing, screening, lease administration, and rent collection.
• Investment advisory services including market analysis, ROI modelling, and property sourcing.
• Financial reporting and compliance with Ghana Revenue Authority requirements.
• Maintenance coordination and property inspection scheduling.
• Communication between property owners, tenants, and BETASA agents through our portal.
• Portfolio performance analytics and valuation reporting.
• Due diligence and title verification for property acquisitions.
• Sending service updates, market insights, and (with consent) marketing communications.

6. Data Sharing & Third Parties

We may share your personal data with the following parties where necessary:

• Ghana Revenue Authority (GRA): For tax compliance including income tax filings, withholding tax, and stamp duty obligations.
• Lands Commission: For title verification, property registration, and land documentation.
• Licensed Valuers & Surveyors: For property valuations and structural assessments.
• Vetted Maintenance Contractors: Contact details necessary for property maintenance and repair coordination.
• Legal Counsel: For lease enforcement, dispute resolution, and transaction advisory.
• Financial Institutions: Bank and Mobile Money providers for rent payment processing.

We do not sell, trade, or rent your personal data to third parties for marketing purposes. All third-party processors are bound by data processing agreements compliant with the Data Protection Act, 2012.

7. Data Retention

We retain personal data for as long as necessary to fulfill the purposes for which it was collected, including statutory retention periods. Property transaction records and financial documents are retained for a minimum of six (6) years in accordance with GRA requirements. Tenant screening data is retained for the duration of the tenancy plus two (2) years. You may request deletion of your data subject to our legal retention obligations.

8. Data Security

We implement appropriate technical and organizational measures to protect your personal data, including encryption of data in transit and at rest, access controls and role-based permissions within our portal, regular security assessments, and secure document storage. Our client and agent portals use industry-standard authentication and authorization protocols.

9. Your Rights Under the Data Protection Act, 2012

As a data subject under Ghanaian law, you have the right to:

• Access your personal data held by BETASA.
• Request correction of inaccurate or incomplete data.
• Request deletion of your data (subject to legal retention requirements).
• Object to processing based on legitimate interest.
• Withdraw consent where processing is consent-based.
• Lodge a complaint with the Data Protection Commission of Ghana.

To exercise these rights, contact us at info@betasapropertysol.com or write to our Data Protection Officer at our registered office.

10. International Data Transfers

For diaspora clients and investors based outside Ghana, personal data may be processed across borders. Any international transfer of personal data is conducted in compliance with Section 36 of the Data Protection Act, 2012, ensuring adequate protection is in place. We use standard data protection clauses and ensure receiving jurisdictions provide adequate safeguards.

11. Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. Material changes will be communicated through our portal and/or via email. The “Last Updated” date at the top of this page indicates when this policy was last revised.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your data protection rights, please contact:

Data Protection Officer

BETASA Property Solutions

Accra, Ghana

Email: info@betasapropertysol.com

Phone: +233 (0) 26320 0073